Privacy Policy
Privacy Policy
Last updated: 20 August 2025
This Privacy Policy explains how Foot Health Care (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from foothealthcare.co.uk (“Site”). We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable ePrivacy/PECR rules.
1) Who we are
Data Controller: Foot Health Care (United Kingdom)
Website: foothealthcare.co.uk
Contact: foothealthcare.co.uk/contact/
2) What this policy covers
- Browsing our website and blog
- Contacting us via forms or email
- Purchasing products (physical book shipped within the UK; digital downloads worldwide)
- Marketing communications you opt in to receive
3) Personal data we collect
- Usage data: IP address, device/browser information, pages visited, referrers, and interactions (via cookies/analytics—see Cookies & Analytics below).
- Contact data: Name, email address, and message content when you use our contact form or email us.
- Order data (e-commerce): Name, billing and (if applicable) shipping address, email, phone, order details, and limited payment info. We do not store full card details on our servers.
- Digital products: Email and order details to deliver download links and manage access/licensing.
- Support/records: Communications related to purchases, shipping, and support.
4) Lawful bases for processing
- Contract: To process and fulfil your orders, deliver products, and provide customer support.
- Legitimate interests: To run, secure, and improve our Site (including strictly necessary cookies), prevent fraud/abuse, maintain records, and respond to enquiries.
- Consent: For non-essential cookies/analytics and for marketing emails (where you opt in). You can withdraw consent at any time.
- Legal obligation: To keep records required by tax, accounting, and consumer laws.
5) How we use your information
- Operate, maintain, and improve the Site and our services
- Process payments and fulfil orders (including UK shipping and digital download delivery)
- Communicate with you about your order, updates, or support
- Show relevant content and understand performance (analytics/cookies, where consented)
- Prevent fraud and enhance security
- Comply with legal and regulatory requirements
6) Sharing your information (processors)
We share data only with trusted service providers acting as our processors and only for the purposes described above:
- Payment processors (e.g., Stripe, PayPal, card payment providers)
- E-commerce platform (WooCommerce and relevant extensions)
- Email/transactional mail providers – order confirmations, download links, support
- Web hosting and security – hosting, backups, DDoS protection
- Analytics (with consent):
- Google Analytics (Google LLC, USA)
- Jetpack / WordPress.com Stats (Automattic Inc., USA)
- Shipping/courier services (UK book deliveries)
All processors handle data under contract and in line with UK GDPR. We do not sell or rent your personal information.
7) International transfers
Some providers (e.g., Google LLC, Automattic Inc.) process data outside the UK. Where this occurs, we use UK adequacy decisions or standard contractual clauses to safeguard your information.
8) Data retention
- Orders & invoicing: up to 6 years (tax/accounting).
- Support/contact messages: as long as needed to resolve your query.
- Analytics/cookie data: per cookie tool settings and your preferences.
9) Cookies & analytics
Our Site uses cookies and similar technologies. Strictly necessary cookies (e.g., shopping cart/session) are set on the basis of our legitimate interest in providing a secure and functional website.
Other cookies (e.g., Functional and Analytics) are used only with your consent. Where enabled, third-party providers such as Google Analytics and Jetpack/WordPress.com Stats may process limited usage data to help us understand performance and improve content. You can manage or withdraw consent at any time.
For a full, up-to-date list of cookies (purpose, duration, provider) and how to control them, please see our Cookie Policy.
10) Marketing communications
We send marketing emails only if you opt in. You can unsubscribe anytime. Transactional emails (orders, receipts, downloads) are not marketing.
11) Your rights (UK GDPR)
You have the right to access, correct, erase, restrict, and port your data, and to object to processing. Where we rely on consent, you may withdraw it at any time. Contact us via our contact page. You may also complain to the UK Information Commissioner’s Office (ico.org.uk).
12) Security
We use technical and organisational measures (HTTPS, access controls, updates). No method is 100% secure, but we take steps to protect your data responsibly.
13) Children
Our Site and services are for adults and professionals. We do not knowingly collect children’s personal data.
14) Changes to this policy
We may update this policy as law, technology, or services change. Please check this page periodically. The “Last updated” date shows the latest version.
15) Contact
Questions? Contact us via our contact page.
